CTN Consumer Tip Sheet - Everyday Money Saving Tip Sheet (.pdf) (.doc)

CTN has created a new resource for consumers who would like to know more about everyday money saving tips for their telecommunications bills.

Your Online Billing Rights Under the Telecommunications Consumer Protections Code (.pdf) (.doc)

The option to receive a paper bill is no longer always available; instead, service providers are offering incentives to move to online billing. With this new billing system, it's important that consumers are aware of their rights and responsibilities.

CTN Consumer Tip Sheet - Online Billing Tip Sheet (.pdf) (.doc)

Increasingly, telecommunications service providers are moving to online billing methods. The benefits touted range from the environment and convenience, to saving space and money. While this may be the case for some consumers, others need to be aware of the pitfalls involved in receiving a bill online and via email. CTN has put together some tips to ensure that consumers are informed about their transition to online billing.

CTN and Media Access Australia WCAG 2.0 Information Sheet (.pdf) (.doc)

Individuals and organisations who provide goods and services over the Internet need to think about how they make their websites accessible to people with disabilities. Almost one in five Australians has a disability, and the proportion is growing.

CTN Industry Tip Sheet - Being a Quality Service Provider (.pdf) (.doc)

Customer service must be a telecommunications company priority and these simple steps should be followed by all Quality Service Providers.  

CTN Consumer Tip Sheet - Avoiding High Bills Downloading Data on your Mobile (.pdf) (.doc) 

Using your mobile for accessing the internet and email has become more common. Exceeding your data allowance per month may lead to an unexpected high bill. Learning how to use and monitor your download usage effectively is the best protection against high bills.

CTN Consumer Tip Sheet - Dealing with Unwanted Telemarketing Calls (.pdf) (.doc)

For many people, receiving calls from telemarketers is annoying, unwanted and intrusive. CTN has developed this tip sheet to help manage unwanted contacts and minimise the calls you receive and what you can do if the problem persists. 

CTN Fact Sheet: The Basics of Social Networking (.pdf) (.doc)

Use of Social Networking sites is booming. This fact sheet explains the basics of social networking sites for those who have not used such a site before and also explains some sfatey precautions you can and should take for those who do sign up.           

Cap Traps Tip Sheet  (.pdf) (.doc)

CTN has created a new resource for consumers who would like to know more about "capped" mobile phone plans. The Cap Traps Tip Sheet gives advice on what to look out for, and how to decide what's right for you.

Premium SMS Subscription Services Tip Sheet (.pdf) (.doc)

Premium SMS Subscription Services deliver content to your mobile phone on a periodic basis and involve paying to send and receive SMS. 

VoIP (Voice over Internet Protocol) Services Tip Sheet (.pdf) (.doc)

Voice over Internet Protocol (VoIP) services allow voice communications, like phone calls, to be made via a broadband connection.