CTN has designed a 3 module Consumer Representatives Training course, for consumer advocates and representatives who wish to develop their knowledge and skills in order to best fulfil their roles in the telecommunications industry.

The course builds upon the experience that consumer advocates bring with them to their roles. During the course trainees will explore the roles and responsibilities of advocacy and representation, and develop their skills for effective committee membership. Other topics include: consumer rights, effective negotiating and networking, relevant policy areas and where to go for further help.

CTN's Consumer Representative Training course is suitable for experienced consumers interested in consumer representation roles in the Australian Telecommunications Industry.

Go to: Consumer Representatives Training Manual for a copy of the course outline.

Over time we hope to expand and refine the materials we have here. Please keep in touch with us if you are interested in Consumer Representative Training.

On-line Self Assessment for Consumer Representatives in Telecommunications 

If you would like to use our on-line self-assessment documents, then email us for a password to access the secure section of our website. We can advise you about whether self-assessment is the way to go for you and guide you through the structure and some of the work required.

email us at training[at]ctn.org.au for a password to the secure part of our website.

If you already have a username and password for the secure training area you can login by clicking here. 

Meanwhile, here are some links to resources available on this website which are useful for the self-assessment process:

Module 1 - Advocacy & Representation

CTN's submission to the Do Not Call Register (Administration & Operation) Determination 2007 (March 2007) (.pdf_65kb)

CTN's submission to the Introduction of a Do Not Call Register Possible Australian Model (November 2005) (.pdf_64kb)

Other organisations' websites, such as:

www.acma.gov.au  www.tio.com.au  www.commsalliance.com.au

www.dbcde.gov.au  www.accc.gov.au  www.tedicore.org.au

Module 2 - Effective Committee Membership & Networking 

Financial Hardship articles from CTN Quarterly December 2005 & September 2006

Other organisations' websites:

http://www.commsalliance.com.au/Activities/Consumer_Participation

DBCDE 2007 Universal Service Obligation Review

Other References:

"Australian Telecommunications Regulation", UNSW Press, 2004, Grant, A., (ed.)

Module 3 - Telecommunications Policy

CTN Jargon Buster

CTN NewslettersOther References:

Other References: 

"Australian Telecommunications Regulation", UNSW Press, 2004, Grant, A., (ed.)